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The Chamber Will Honor
The Chamber Will Honor Its 2002 Shining Stars
Union-News, Tuesday, March 19,2002
The Chicopee Chamber of Commerce will honor the recipients of the prestigious Shining Stars Awards at the formal “Star Spangled Gala” Event on April 13, 2002 at the Chateau Provost. This is the premier event of the year for the Chicopee business community. The Major Sponsor of the event is Chicopee Savings Bank. Other sponsors include Gold Sponsor Realty World – Authier, Inc. and Silver Sponsor Birch Manor Nursing Home.
The following people have been chosen by the Chicopee Chamber of Commerce to be honored that evening.
Chicopee Industrial Contractors, Inc. has been chosen Chicopee’s Shining Star Business of the Year 2002. In a competitive business climate of incredible change, Chicopee Industrial Contractors has demonstrated a strong steady growth over the past 10 years and has proven through the leadership of its President Carol Campbell, that a solid work ethic, a strong workforce and a true commitment to the community within which a business prospers are the elements necessary to assure success.
Chicopee Industrial Contractors, Inc. as its name implies, is a contractor serving industries in the area of rigging, millwrighting, foundation construction, heavy hauling/transportation, and other services that customers require. Commonly referred to as CIC, it was founded in 1991 when Carol Campbell took the risk and started a rigging company during a time when the economy was on a downturn. Her business education and background enabled her to go about the task of creating a business plan and hiring a workforce.
The highest degree of quality service to customers was Campbell’s primary goal, so she incorporated Quality Management philosophies into management strategies. Coming from an academic background and a belief in education and training, she began an intense in-house training program – with a focus on safety, skills and new technology but also an equal focus on the importance of communication, customer service, quality work and continuous improvement. The employees were included in every aspect of the business – from the drafting of a mission statement to the profitability of the company.
Although most of the company’s work occurs in Western, Massachusetts, frequent travel to various sections of the United States occurs as a result of sister plants of local customer plants. In the Spring 2002 the company will relocate a facility from East Los Angles to Kansas and complete the relocation of a machine from Massachusetts to Fosham, China. Past projects have included relocation from Massachusetts to South Carolina, Georgia, Southern California, Vermont, Indianapolis, Tennessee and Mexico. Customers consists of Fortune 500 companies, international, New England based, Massachusetts based and local small businesses in the Chicopee area.
Chicopee Industrial Contractors’ prides itself on working to constantly improve employee skills and their depth of knowledge through continuous improvement, which allows customers to meet and exceed their objectives. Campbell believes that this is only achieved by having well trained employees and staff. “We have to continuously hone our skills, decrease down time, cross train our workforce and expand our area range of services. The success of CIC is due to the hard work, dedication and commitment to the company of my entire workforce”, says Campbell.
In January of 2000, Chicopee Industrial Contractors, Inc. received SOMWBA certification as a women owned business by the Commonwealth of Massachusetts.
Campbell not only runs a successful business; but she is a good corporate citizen as well. Her commitment to volunteerism was a lesson taught by her father – that no matter where we are in life- we can and must always give back to our fellow man. She offers her time and energy to the Associated Industries of Massachusetts, Business Networking International, Elms College Corporate Leaders, International Maintenance Institute, Specialize Carriers and Rigging Association, Springfield Chamber of Commerce – Woman Partnership, Masterminds, Woman Owned Business Alliance and the National Organization of Women. She serves on the Executive Committee, the Board of Directors and on several committees of the Chicopee Chamber of Commerce.
* The highest degree of quality service to customers was Chicopee Industrial Contractors’ primary goal, so Campbell incorporated quality management philosophies into management strategies.